Drawing upon knowledge gained from generating, wrangling, and reporting on datasets, I have an eye for both the big picture and the minutiae of systems. My business management education informs my tech skill set and enhances my ability to find valuable business insights.
A former boss has gone on record to say the following: “Frank is thorough, methodical and detail oriented. He is very insightful, cuts through the crap and distills an issue down to the heart of the matter.”
EXPERIENCE
QA Analyst | Forian/BioTrackTHC
FEB 2020 - SEPT 2021, FT LAUDERDALE, FL
● Delivered high quality and multi-faceted user stories/insights through testing
● Analyzed and updated datasets through targeted custom SQL scripts
● Enabled quick detection of changes in an integrated external API by building a
collection of API calls in Postman and running it on frequent intervals
Tech Support | BioTrackTHC
APR 2017 - AUG 2021, FT LAUDERDALE, FL
● Improved software by finding, verifying and reporting over 160 bugs
● Demonstrated strong attention to detail through debugging and problem-solving; Promoted on merit to Tier 2 and Tier 3
● Added value for clients through writing custom SQL and Perl scripts
● Created Salesforce dashboards and visualizations on bug reporting
Management Trainee | Enterprise Holdings
FEB 2015 - MAR 2017, POMPANO BEACH, FL
● Achieved high Customer Service rankings through personalized experiences
● Ensured continuity of business by maintaining branch IT hardware
Content Optimization Administrator | SESAC
MAY 2010 - JAN 2015, NASHVILLE, TN
● Ensured diligent and timely royalty distribution through data entry
● Assisted businesses in obtaining music licenses through personal education
● Regularly participated in inter-departmental team-based initiatives
EDUCATION
Belmont University | Bachelors in Business Administration
AUG 2006 - MAY 2010, NASHVILLE, TN
➢ Graduated Cum Laude, 3.66 GPA, President of Copyright Society
BrainStation | Diploma, Data Science
SEP 2021 - DEC 2021, FT LAUDERDALE, FL
PROJECTS
Project CAP - Crime Analysis & Prediction | Author/Researcher
SEPT 2021 - DEC 2021, BRAINSTATION CAPSTONE PROJECT
● Through time series modeling (Vector Autoregressive, SARIMAX, and Prophet), established predictable baseline crime levels for journalistic and civic interaction in order to contextualize abnormal deviations
● Published Results on GitHub and Tableau Public
SKILLS
Python, SQL, R, Hypothesis Testing, A/B Testing, Tableau, Parametric/Non-Parametric Testing, Matplotlib, Plotly, Seaborn, Bokeh, Tensorflow, Keras, Pytorch, AWS, Hadoop, Spark, Hive, Supervised & Unsupervised Machine Learning methodology, Excel, Google G-Suite
CERTIFICATIONS
CompTIA Network+
CompTIA A+
CompTIA CIOS